Signing in

Your Shiloh account

One Shiloh account signs you in to Balie and Kantoor. Your password is kept in your Shiloh account, not in the products. When you are signed in to one, you are signed in to the other in the same browser without typing your password again (single sign-on).

Signing in to Balie

Sign in to Balie

1. Open https://balie.shilohbv.com and choose Sign in with your Shiloh account.
2. On the Shiloh sign-in page, type your e-mail address (or user name) and your password.
3. You return to Balie, in your organisation.

Some organisations sign in with a local Balie account instead: type the Email and Password under or with a local account and choose Sign in.

Sign in to Kantoor

1. Open https://kantoor.shilohbv.com and choose Sign in.
2. Sign in with your Shiloh account as above.

Mail and calendar apps do not use this password: they use an app password.

The Shiloh account

First time, or your link has expired

If you have a Shiloh account but never chose a password, or your link expired:

1. On the Balie sign-in page, choose First time, or your link has expired? Get your personal link.
2. Type your e-mail address and choose Send me my personal link.
3. Open the mail and follow the link to choose your password. The link works once, for a limited number of hours.

Forgot your password

1. On the Balie sign-in page, choose Forgot your password?.
2. The Shiloh sign-in service asks for your e-mail address and sends you a link to choose a new password.

Signing out

• In Balie, choose Sign out at the top. Balie also signs you out of the Shiloh sign-in service (Signing you out at the sign-in service too.).
• In Kantoor, choose Sign out in the menu.

On a shared computer, always sign out and close the browser.

Tienda

Tienda does not use the Shiloh account. You sign in with a code sent to your e-mail:

1. Open https://tienda.shilohbv.com.
2. Type your Email address and choose Send code.
3. Type the six-digit Login code from the mail and choose Verify.

A code works once. It is valid for 10 minutes. After five wrong tries the code no longer works; ask for a new one. There is no password to remember. See Tienda at a glance.

Problems signing in

What you see	What to do
The sign-in service does not answer. Try again in a moment.	Wait a moment and try again.
Too many requests. Try again in a while.	You asked for links too often. Wait a while.
Balie says you have no organisation	You are signed in, but not yet a member. Ask the owner of the organisation to add you under Settings, People.
Kantoor says your account is suspended	Contact us. Nothing was deleted.
The Tienda code does not arrive	Look in your spam folder; ask for a new code.