Getting help
SuiteGetting started
Look it up first
Section titled “Look it up first”- Use the search at the top of this manual.
- Each product has a page with common questions and problems: Balie, Kantoor, Tienda.
Contact us
Section titled “Contact us”Contact Shiloh through shilohbv.com.
Tell us:
- which product (Balie, Kantoor or Tienda) and your organisation or shop;
- what you did, step by step, and what you expected;
- what you saw instead: the exact message, or a screenshot.
Never send us a password, an app password or a sign-in code. We never ask for them.
Things only we can do
Section titled “Things only we can do”Some things are done by us on request:
- Kantoor: new people and mailboxes, more space, mail on your own domain;
- Tienda: setting up your shop, adding or removing modules, a new web shop address;
- Balie: switching on your own domain name for your website, moving to a smaller plan;
- anything about your subscription that the screens do not offer.