Questions and problems

Signing in

The sign-in code does not arrive. Look in your spam folder. A code is valid for 10 minutes and works once; after five wrong tries it no longer works. Choose Back and Send code again for a new one. Check that you typed the address your shop added you with.

“No access”. Your role or profile does not allow this page. Ask an administrator of your shop.

“Not part of your plan”. The module of this screen is not in your plan. Ask us to add it.

The screen is locked and I have no PIN. Choose Sign out and sign in again with a code. Then set a PIN under My Account.

Counter sales (New Order)

A scanned product is not found. Check that the product has the Barcode filled in, that it is Sellable, and that it has a price that is active today.

The receipt does not print. Print receipt opens the receipt in the browser: print it from there. For automatic printing, check under Settings, Printing that the hub answers (Test connection) and that a printer is ticked for receipts.

The cash drawer shows a difference. Check the Transactions of the drawer: cash in and out that was not booked, a cash sale recorded with another payment method, or a second drawer that was open at the same time (cash goes to the most recently opened drawer).

Products and stock

Changes to a product are undone. The product is Synced from POS: change it in the POS.

Stock is negative. Sales were made before the stock was booked. Book a purchase, or Correct the stock after counting.

Web shop

Customers cannot order. Check under Settings, Shop Fronts that Customers can order on this shop is ticked, and that products have a price and are in a category shown in the shop.

The shop shows the standard links instead of my menu. The shop front’s Menu names a menu slug that does not exist. Make it under Content, Menus.

A category or product name is in English for Dutch visitors. Fill in the Dutch name on the product or category; a missing language shows the English text.

Search

Search does not find a product I just added. Wait a minute. If it is still missing, an administrator chooses Rebuild index under Settings, Search Indexes.