Questions and problems

Signing in

Kantoor says my account is suspended. Nothing was deleted. Contact us.

Kantoor says “No mailbox yet”. Your account has no mailbox attached yet. Ask us.

Mail

A mail I expect has not arrived. Look in Junk, and check your filters: one may have moved it. Use Test against a recent message to see what a filter does.

The mail page says messages are held, over quota. Your mailbox is full. Delete mail you do not need and empty Trash; the held mail then appears. Or ask us for more space.

Images in a mail are not shown. Kantoor blocks images from the internet to protect your privacy. Choose Load remote content if you trust the sender.

“This message’s body is unavailable right now.” Kantoor could not fetch the text of the message. Choose Retry after a moment.

An attachment is refused: “This file type is not allowed.” Programs and some other file types cannot be sent. Put the file in a ZIP archive or share it another way.

“File is larger than 15 MB.” Send smaller files, or several mails.

I sent a mail from my phone and it is not in Sent. Mail apps keep their own copy. Switch on “save a copy in Sent” in the app.

Calendar

An invitation was not added to my calendar by itself. Kantoor only adds invitations by itself when it can confirm the sender. Answer the card in the mail by hand if you know the sender.

Event times are wrong. Set your Time zone under Settings, Profile.

A subscribed calendar says “not refreshing”. Kantoor shows the reason and tries again by itself. If the address changed, choose Change and enter the new one.

Apps

See Problems connecting.

Messages

Message	Meaning
Too many attempts. Try again in … seconds.	You did something many times in a short while. Wait and try again.
We can’t find the internet. Attempting to reconnect	Your connection dropped. Kantoor reconnects by itself.
Something went wrong; the page was reloaded.	Try again. If it repeats, tell us what you did.