Questions and problems

Signing in

I chose a password at sign-up but cannot sign in. Use the e-mail address you signed up with. If you forgot the password, choose Forgot your password? on the sign-in page. See Signing in.

The sign-in page says “The sign-in service does not answer”. Wait a moment and try again. If it keeps happening, tell us.

My website

My address shows “No site here yet”. The site is not published yet, or the address is not in use. Sign in, open Site and choose Publish site. Check that the page you want is published too.

I changed a page but visitors still see the old text. Your changes are a draft until you choose Publish on that page.

Balie does not publish my page. Balie lists what is missing at the top of the page editor, for example an image in a Heading with image section. Fix it, save the section, and publish again.

My own domain says “Waiting for DNS”. The TXT record is not visible yet. Check that you created exactly the Name, Type and Value Balie shows, at the company where you manage your domain. DNS changes can take up to a day. See DNS records.

My domain is verified but does not show my site. The domain must also point to us, and we switch it on for you. Ask us.

The accent colour I chose is refused. Balie only accepts colours that stay readable on the theme. Choose a darker colour, or leave the field empty.

Invoices

I cannot change an invoice I already issued. That is on purpose: an issued document is final. Make a credit note for the wrong part and a new invoice. See Correct an invoice with a credit note.

The editor says “There are no tax rates yet”. Load a starter set or add a rate under Invoices, Tax rates.

“Email is not set up on this installation” when I send. Sending is not available at the moment. Download the PDF and send it yourself, and tell us.

“This contact has no email address. Enter one.” Type an address in To, or add one to the contact.

I cannot delete a contact. A contact on a document cannot be deleted. That keeps your documents complete.

Can I make an invoice that repeats every month? Not from the screens yet. Make a new invoice each month, or ask us.

Bookings

Visitors see no free times. Check that the service is Active, that at least one resource is ticked under Resources that may serve this service, that the resource has Weekly opening hours, and that Minimum notice and Bookable ahead leave room. An exception or holiday also closes the resource.

I cannot book a time myself: “That time is no longer free.” The time is taken or too close to now. The minimum notice of the service also applies to bookings you add yourself.

Times are an hour off. Check Time zone under Settings, and Time zone override of the resource.

Forms

I get no mail when someone sends a form. Check Email addresses for notifications in the form editor. Submissions are always kept in the Inbox, also when a mail fails.

Old submissions disappeared. Each form deletes submissions after Keep submissions for (days). Raise the number if you need them longer.

Messages

Message	Meaning
This could not be done.	Something went wrong. Try again; if it repeats, tell us what you did.
You may not … / Only owners can …	Your role does not allow this. See Roles and permissions.
The upload has not finished yet. Try again in a moment.	Wait until the file is uploaded, then save.