Privacy and your data
SuiteAccount
This page explains in plain words how your data is handled. The terms of use at https://balie.shilohbv.com/terms are what counts.
Your data is yours
Section titled “Your data is yours”What you put in the products (pages, forms and their submissions, bookings, contacts, invoices and payments, mail, calendars, products and orders) is yours. We use it only to provide the service.
How long data is kept
Section titled “How long data is kept”| What | How long |
|---|---|
| Form submissions in Balie | The retention period of each form: 365 days unless you change it. You can delete a submission at any time, for example when the person asks. |
| Issued invoices and credit notes | They cannot be deleted while the legal retention period runs. |
| A sign-up that was never completed | Deleted 30 days after it ended. |
| Your account after you cancel | Kept electronically for seven years with access blocked, then deleted. You receive a complete export when you cancel. |
What is kept about you at sign-up
Section titled “What is kept about you at sign-up”The organisation name, your name and e-mail address, the address name you chose, the version of the terms you accepted with the time, and a one-way hash of your network address to limit abuse. We use them to set up and bill the account and to contact you about it.
Your visitors and customers
Section titled “Your visitors and customers”- Balie website and forms. Your public website uses no scripts and no tracking. A form keeps the answers and the e-mail address the visitor gives; of the sending network address only a one-way hash is kept, to stop spam. No spam service of another company is used.
- Bookings. The name, e-mail and phone the visitor gives, and the answers to your questions.
- Document links. When a customer opens or downloads an invoice from its link, Balie records that it happened (Viewed by the contact, Downloaded by the contact).
- Busy times. When Balie reads a staff member’s private calendar, it keeps only the start and end times, never what the appointments are.
Mail in Kantoor
Section titled “Mail in Kantoor”- Images in mail from the internet are blocked until you choose to load them, so senders cannot see when you read their mail.
- Others on Kantoor only see when you are busy if you switch that on, and never what your appointments are.
- Addresses of calendars you subscribe to are stored encrypted and never shown again.
Your own duties
Section titled “Your own duties”When you collect personal data from your customers (forms, bookings, newsletters), you decide what you collect and you are responsible towards them. Keep retention periods short, honour requests to delete data, and only send newsletters to people who did not unsubscribe.