Account and subscription

Your Shiloh account

Your Shiloh account is your name, e-mail address and password for Balie and Kantoor. To change your password, use Forgot your password? on the Balie sign-in page (see Signing in). To change the e-mail address of your account, ask us.

Your subscription

The subscription belongs to your organisation, not to a person. The owner manages it in Balie: Settings, Your subscription. There you:

• see your plan or blocks and the state (Trial, Active, Past due, Suspended, Cancelled);
• add a block or move to a larger plan (straight away);
• ask to remove a block or to cancel (at the end of the period).

Step by step: Your subscription.

Our invoices to you

• A new account is free for 30 days unless the plan says otherwise. The first period starts when the trial ends.
• We invoice in advance for each billing period: monthly, or yearly when you ask for it. A block or plan added in the middle of a period is charged for the remaining days. Tax is added where it applies.
• Invoices come by e-mail from Shiloh B.V., with a PDF and a link. The payment term is 14 days unless the invoice says otherwise.
• If an invoice is not paid in time you receive reminders. Suspending an account is decided by a person at our side; it is not automatic.

Prices are shown on the sign-up page; for more about the plans, see shilohbv.com. A new price applies to an existing subscription only from the first renewal at least 60 days after we told you by e-mail; you can cancel before that.

Cancelling

The owner chooses Ask to cancel under Your subscription. The subscription ends at the end of the current period; the period you were already invoiced for is not credited. On cancellation you receive a complete export of your data. See Privacy and your data.

Terms of use

The terms of use are at https://balie.shilohbv.com/terms. The version you accepted at sign-up is recorded with your sign-up.